1.0

Scope

1.1

These terms and conditions apply to all Previously Owned Laptops purchased through the NSCC Bookstore, in-store or online. Previously Owned Laptops are available while supplies last.

2.0

Definitions

Original Receipt

Accompanying physical or digital POS receipt with transaction confirmation.

Customer

An individual who purchases a Previously Owned Laptop from NSCC Bookstore, in-store or online.

Date of Delivery

Calendar date in which the parcel is signed and received by the customer.

Previously Owned Laptop

Laptops that have been refurbished through NSCC’s Digital Innovation & Technology Department and are available for resale through NSCC Bookstore.

Mechanical Failure

A reported malfunction that prevents a Previously Owned Laptop from performing its essential functions under normal use. All claims are subject to inspection and verification by NSCC Bookstore and/or NSCC’s Digital Innovation & Technology Department.

Mechanical Failure does not include damage caused by misuse, accident, liquid damage, unauthorized modification, or cosmetic wear consistent with the assigned grade.

Grading Chart

Chart used to identify the condition of a previously owned laptop.

3.0

Acknowledgement

3.1

All laptops purchased through the NSCC Bookstore have been refurbished through NSCC’s Digital Innovation & Technology Department.

3.2

Previously Owned Laptops can be purchased online at nscc.ca/bookstore or in-store at IT Campus Bookstore (5685 Leeds Street, Halifax).

Pickup is available at any NSCC campus in addition to direct shipping.

3.3

Only one (1) Previously Owned Laptop may be purchased per customer. Multiple quantities upon receipt of a customer order will be flagged and may be subject to cancellation.

4.0

Shipping and signing

4.1

Previously Owned Laptops purchased through the NSCC Bookstore are shipped through Canada Post. Orders are processed and shipped within three (3) to five (5) business days after purchase.

4.2

Signing for The Parcel:

All Previously Owned Laptops require a signature upon delivery.

Customers are responsible for inspecting the exterior of the package for any visible signs of shipping damage before accepting and signing for the shipment. If the package appears damaged, customers should refuse delivery and contact it.bookstore@nscc.ca with photographs of the damaged package.

By accepting and signing for the shipment, the customer acknowledges that the package was received in acceptable condition. Claims relating to shipping damage will not be considered after the shipment has been signed for.

Acceptance of the shipment does not affect a customer's eligibility to request an exchange for a defective laptop in accordance with Section 5.2.

4.3

Shipping Confirmation and Tracking Number:

Customers will receive a shipping confirmation and tracking number through their provided email once the package is shipped.
If you have not received a shipping confirmation and tracking number within five (5) business days after your purchase, please feel free to contact it.bookstore@nscc.ca.

5.0

Final Sale and Exchanges 

5.1

All Previously Owned Laptops are final sale.
Returns or refunds are not offered except where required by applicable law.

Customers may be eligible for an exchange in the event of a defective laptop, subject to eligibility requirements outlined below.

5.2

Exchanges for Defective Laptops

A Previously Owned Laptop may be eligible for exchange if it is determined to have a verified mechanical or hardware-related failure that prevents it from functioning as intended.

Approved exchanges will be for a comparable Previously Owned Laptop of the same grade, subject to inventory availability.
All exchange requests are subject to inspection and approval by NSCC.

5.3

Exchange Eligibility:

To be eligible for an exchange:

• The laptop must have a verified mechanical or hardware-related failure.
• The exchange request must be submitted within forty-five (45) days of the Date of Delivery.
• The original receipt must be provided as proof of purchase.
• Customers must contact it.bookstore@nscc.ca to initiate an exchange request.

Exchange requests will not be approved for:

• Shipping damage reported after the shipment has been accepted and signed for.
• Cosmetic wear or imperfections consistent with the laptop’s assigned grade.
• Damage resulting from misuse, accidental damage, unauthorized modifications, liquid damage, or improper handing after delivery.
• Any reason other than a verified mechanical, or hardware-related failure.

NSCC reserves the right to inspect the laptop and determine whether the reported issue meets the eligibility requirements for exchange under this policy.